Some terminologies in the Defect / Bug life cycle.

Bug:

Product is still not yet released in the market. Found before production.

 

Defect:

Product is released in the market. Found after production.

Defect States:

States:
-Open
-Fixed
-Verified
-Closed
-Double/Duplicate
-Reject (Works as per Requirements, wont fix, works for me)

 

Defect Content:

Defect heading: IE Error. “Error Loading https://localhost:10000/index.cgi Connection refused”
Description:
Hardware Used:
Software version:
Environmental parameters:
Failed Test case ID:
Failed Requirement Id:
Occurrence: Repeatable/Random
Severity:
Keyword/Responsible:
Steps to Reproduce the Problem:
Expected Result: IE login page should be displayed.
Actual Result: Error is displayed. “Error Loading https://localhost:10000/index.cgi Connection refused”
Screenshots if any:
Log files if any:
Time stamp for crash defects:
Symptoms
Phase originated in
Phase found in

 

Severity:

Severity refers to the level of impact, the defect has created on the users. This is set by the tester. Below are some of the common types.
Unacceptable Risk/Blocker: Crash or A risk to the patient/user, operator, service personnel, etc. Creates a Safety Risk
Design NC/Critical: Non-conformance to design input (product specification)
Improvement Opportunity: Observations that do not represent a Design Defect or belong to any of the previous classes
- Enhancements
- Productivity Opportunities

However this varies from company to company.

 

Priority:

Priority refers to the "Urgency" with which the incident has to be fixed. This is set by the lead.
In most of the cases a critical incident can be of high priority.

 

Defect example for each severity:

Unacceptable Risk - In a patient monitoring system if the Product /application Crashes, Incorrect parameter value (ex. Instead of 60 Heart Rate 80 Heart Rate is displayed)
Design NC - Patient information not displayed under User Information.
Minor Issue - IP address textbox should be grayed out when DHCP is selected
Improvement Opportunity - Some cosmetic defect which is negligible. ex. when a sub-menu is opened the borders of the sub-menu is cut off. or Documentation Issue.

 

What to do when a defect is not reproducible:

1. Test on another setup.
2. Take pictures and video the first time the defect occurs.
3. Save and Attach the Log file.

Please refer the Software Test Templates area for a Defect/Bug Report Template.